38 videos · 140 minutes · chapters and captions
Watch Breeze do the job.
One job per video, in the real product, three to five minutes each. No slideware. Start with setup, or jump to the part of the product you are evaluating.
01 8 videos
Getting Started with Breeze RMM
Sign up, enroll the first device, structure your clients, add your techs, and bring your data over from another RMM.
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4:17 How Configuration Policies Resolve: Default → Override Breeze RMM configuration policies let an MSP set one default for every client, override a single feature for one client, and see on each device exactly which policy and level every setting came from. -
4:21 How to Set Up Breeze RMM: Sign Up to First Device in 5 Minutes Breeze RMM takes a new MSP from an empty account to a managed device: sign up, confirm your email, turn on MFA, add a client and a site, install the agent, and run a first script, all in one sitting. -
3:25 How to Use the RMM Dashboard, Search and Keyboard Shortcuts Breeze RMM opens on one dashboard that shows what broke overnight across every client, and most of the morning routine runs from the keyboard: Cmd+O to switch clients, Cmd+K to search, g chords to jump between pages. -
3:46 The Device Details Page, Every Tab Explained Breeze RMM puts everything about one machine on a single device page, from health and hardware to patches, CVEs, script output and change history. This walkthrough covers its roughly thirty tabs in the order you'd reach for them while triaging one slow PC. -
3:57 How to Deploy RMM Agents at Scale: Silent Install, Intune and GPO Breeze RMM enrolls a new client's machines in bulk with one site-scoped enrollment key, a silent MSI install you push through Intune or Group Policy, and a one-line command any old RMM's script runner can run. Devices land straight in the right client and site, with no holding pen to sort. -
3:59 How to Add Techs, Set Roles, and Require SSO and MFA Breeze RMM lets you invite a tech with a role cut down to what they need, limit them to specific clients, require MFA for everyone, and give a client's own IT staff an organization-only role with single sign-on through their own identity provider. -
4:08 Switching From NinjaOne? Import Clients, Custom Fields and Warranty Dates Breeze RMM imports your client list, custom fields and warranty dates from your old RMM's CSV exports, so a switch doesn't mean weeks of retyping. Devices are not imported: they appear when the Breeze agent enrolls, and the values are matched to them. -
2:54 How to Structure Clients in Breeze RMM: Organizations, Sites and Device Groups Watch Breeze RMM structure a client with two locations: the Organizations board and its setup chips, a second site added to the record, a workstation moved to it with Change Site, a dynamic device group built from one hostname rule, and the device list filtered by site and group and saved as a view. Everything later (policies, maintenance windows, alert routing, reports) lands on the right machines because of this.
02 7 videos
Patching, Scripts & Policies
Configuration policies, automated patching, update rings, scripts on a schedule or alert, software enforcement, and the network map.
- 4:17 How Configuration Policies Resolve: Default → Override Breeze RMM configuration policies let an MSP set one default for every client, override a single feature for one client, and see on each device exactly which policy and level every setting came from.
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3:00 How to Run PowerShell Scripts on a Schedule or Alert Breeze RMM turns your team's folder of PowerShell scripts into a shared script library you can run on any device, put on a schedule, or fire automatically when an alert goes off. -
3:26 How to Set Maintenance Windows and a Pilot Update Ring Breeze RMM lets you give each client a maintenance window that patch restarts wait for, and a pilot update ring that takes every critical and important update a week before the rest of the office. This video sets both up for one dental office, using configuration policies, without any scripts. -
3:56 How to Deploy Software and Enforce Required Apps on Client PCs Breeze RMM shows which apps every client machine has, finds the PCs missing a required app, deploys it through winget or Homebrew with no installer to upload, and keeps it there with allowlist and blocklist software policies. -
3:21 How to Discover, Map and Monitor Every Device on a Network Breeze RMM finds every device on a client's network with an agent already at the site, draws a topology map only from links it measured, and watches printers, switches and access points over SNMP and ping checks, with no appliance to install. -
2:55 How to Set Up Automated Patching for All Your Clients Breeze RMM lets an MSP set up automated patching once (update rings, auto-approval rules, an install schedule, and reboot policy) and apply it to every client from a single partner-wide policy. -
3:35 How to See Which Network Every Device Is Really On: Network Topology Explorer Watch Breeze RMM's network topology explorer map a two-office dental practice from what its agents and discovery scans already report. Each card is one network, a search finds any device by name or address, and the map is honest about decommissioned machines, stray networks and shared IP addresses. Two desktops filed under the wrong office get a site move suggestion with its evidence. Breeze only ever suggests the move. It never moves a device by itself.
03 11 videos
Security & AI in Breeze RMM
CVEs, CIS benchmarks, incident response, risky users, and the AI that investigates and fixes with your approval.
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3:51 How to Run CIS Benchmark Scans and Give Clients the Evidence Breeze RMM scans devices against a CIS benchmark baseline you set once for every client, lists each failed check with what the agent read off the machine, and puts a CIS hardening line on the Security & Compliance Posture report you hand to the client or their insurer. -
3:25 How to Find a BitLocker Recovery Key in Your RMM Breeze RMM escrows BitLocker recovery keys from every Windows machine, so a tech can find a locked laptop's key in under a minute, and every reveal is logged under the tech's name. This demo walks one client's encryption board, reveals and rotates a key, checks the audit trail, and closes the gaps, including FileVault on Macs. -
4:20 How to Respond to a Malware Detection: IOC Scan to Client Report Breeze RMM works one malware detection on a client workstation from the IOC scan hit to a client-ready incident report: quarantine the file, sweep the other machines, read the incident record, and have the AI assistant draft the report from what your team logged. -
3:34 How to Track a Client's Security Score and Show It Improving Breeze RMM gives each client one security score out of 100, built from every machine's antivirus, firewall, encryption, patching and password posture, then ranks what to fix first and plots the score over time so you can show a client the trend at their quarterly review. -
4:01 How to Find Risky Users and Sensitive Files on Client PCs Breeze RMM scores every user at a client from 0 to 100 and shows the evidence behind the number, and its agent scans user folders for card numbers, personal data and credentials, reporting where the data sits without ever sending the data itself. -
3:24 How to Approve AI Actions Before They Run: the Approvals Queue In Breeze RMM, every action the AI assistant rates high risk (restarting a service, queuing a patch, restoring a server) waits on the Approvals page until a person approves or denies it. Each decision lands in the audit log under that person's name. -
3:42 How to Track, Cap and Bill Back AI Costs per Client Breeze RMM shows what its AI assistant costs for each client, technician and feature, caps a client with monthly and daily budgets, and bills the usage back on the client's invoice with your markup. You can also plug in your own Anthropic API key. -
3:21 How to Find and Fix CVEs Across Every Client Machine Breeze RMM checks every application installed on your clients' machines against the National Vulnerability Database and gives you one board to remediate, accept, or ticket each CVE, with no separate vulnerability scanner. -
2:35 How to Let AI Remediate a CVE, With Your Approval I Told My RMM's AI to Patch an Actively-Exploited Chrome CVE. -
4:09 How to Set Up AI Agents That Propose Fixes and Wait for Approval Watch a Breeze RMM AI agent take the first look at alerts for every client. An agent is a saved policy, not a running process: it watches the alerts, patches or tickets you choose, investigates with the tools you allow, and then proposes a fix. Every agent starts in shadow mode, where it only proposes and a person approves each fix before anything reaches a device. The video creates a help desk agent, opens an alert triage agent's guardrails, follows one run from finding to approval request, and ends on fix memory and the AI impact page. -
2:19 I Asked My RMM's AI Why a Server Was Slow. It Found the Runaway Process A live Linux server has been dragging all morning and nobody knows why. Instead of opening a shell, the tech hands it to the Breeze RMM assistant in plain words: it's slow, find out what's going on, stop whatever is misbehaving, tell me what changed. Watch the assistant pull the device context and the last day of metrics, run real commands through the agent (the live process list, the services), find the runaway indexer pegging the CPU, then stop and ask for approval before it kills anything. After the click the process is gone, the assistant reports what it did and why, and the audit log has every command, the approval and who gave it.
04 13 videos
Alerts, Service Desk & Billing
Alert routing, tickets, quotes, proposals, contracts, invoices, client reports, the customer portal, integrations, and the audit trail.
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3:54 How to Route Alerts to Slack and Turn Them Into Tickets Breeze RMM puts every alert in one list, routes the ones that matter to Slack, Teams or email by severity, and turns an alert into a Service Desk ticket in one click, without a separate PSA. -
3:22 How to Send Clients a Monthly Executive Report Breeze RMM turns a ready-made Executive Summary template into a monthly client report: generate it once to check the PDF, schedule it to the client's contact, and find every run in one history list. -
4:13 How to Run a Help Desk in Your RMM: Email to Timesheet Breeze RMM has the service desk built in: a ticket queue with SLA timers, email-to-ticket, checklists, time tracking and timesheets, in the same app as your devices, without a separate PSA. This video follows one customer email through a full day of support. -
4:02 How to Set Up Recurring Billing for Managed Services Contracts Breeze RMM bills a managed services agreement from a contract: per-device lines that count the client's devices each time it bills, a flat fee, and a draft invoice each period that lists every device it billed. Ticket time goes on a separate invoice, assembled from unbilled work. -
4:06 How to Set Up a Product Catalog, Labor Rates and Service Tiers Breeze RMM lets an MSP set up what it sells once: a product catalog that shows cost and margin, labor rate cards with a per-client card, and deliverable templates that turn recurring promises into tickets. After that, quotes, contracts and ticket time price themselves. -
4:02 How to Connect Your RMM to Other Tools: Webhooks and API Keys Breeze RMM sends events out to your other tools with signed webhooks and lets them pull data in with scoped API keys, all from one Integrations page. This video creates a webhook, reads a live feed's delivery history, then creates, shows once and revokes a read-only API key. -
3:27 How to Brand Proposals and Organize Devices with Custom Fields and Tags Breeze RMM puts your logo and colors on the proposals and report PDFs your clients receive, set once at the partner level for every client. Then each client gets its own portal accent and support email, and the fleet gets a partner-wide custom field and a tag you can show as columns. -
3:56 How to See Who Ran a Script on a Client's Server: Audit Trail Breeze RMM records every action taken through it in an append-only, hash-chained audit trail, so you can answer "who touched our server on Tuesday?" with records, then use the server's own event log to show what actually broke. -
3:25 Quote → Contract → Invoice Without Leaving Your RMM (No PSA Needed) Watch Breeze RMM quote a new client, get the deal signed, and invoice it, in one platform, in about three minutes. No PSA, no separate quoting tool, no re-keying. -
3:29 How to Approve Quotes, Pay Invoices & Open Tickets Portal This is the Breeze RMM customer portal your IT provider gives you: sign proposals, see and pay invoices, open support tickets, and check how your computers are protected, all from one sign-in. -
5:31 How to Build Proposals Clients Read: Cover Page, Pricing Tables, Agreements and E-Sign Watch Breeze RMM build and send a complete managed IT proposal for a dental practice: a cover page with artwork, an executive summary, a findings table, pricing tables with product images, a 25 percent deposit, and a Master Services Agreement the client signs with the proposal. Then the client opens the link, reads it and signs. No separate quoting tool, no word processor. -
2:56 How to Track Warranties and Plan Hardware Replacement: the Hardware Lifecycle Report Watch Breeze RMM look up a workstation's Dell warranty, record its purchase date, raise warranty expiry alerts from one configuration policy, and generate a Hardware Lifecycle report the client can read: which machines to replace now, which are due soon, and a quarter-by-quarter replacement schedule. Then the same plan, live, in the customer portal. -
3:35 How to Spot Trends Across Every Client: Analytics, Capacity Forecast and Query Builder Watch Breeze RMM's Analytics page read trends across every client at once: the live KPI strip, a 30-day CPU and memory trend, OS mix and open alerts, a drill into the critical alerts, a disk capacity forecast with a two-week projection, a shareable view, and a Query Builder that finds the fullest disks in the fleet. It closes on where ticket SLA and technician time live.
Seen enough? Try it on your own fleet.
Every video was recorded in the same product you get: start the Cloud Beta, or self-host the open-source Community edition. New videos land on the channel first.