Frequently asked questions

Breeze is a remote monitoring and management (RMM) platform with the workers built in. The workers investigate, fix, and document endpoint issues, governed by a 4-tier risk engine you control. The platform spans 64 modules and runs self-hosted or as managed cloud. Its MCP server lets you drive it from Claude Desktop, Cursor, or ChatGPT. Community is the free AGPL-3.0 core; extensions under the repository’s ee/ directory have separate commercial terms.

Yes. Community provides the AGPL-3.0 core, including the workers and risk engine, with unlimited devices and technicians. You operate and fund the infrastructure and any AI usage, with community support. Extensions under ee/ (Wisp and Breeze AI for Office) require a separate commercial agreement for production use. Managed cloud is in public beta in US and EU regions. See deployment and pricing options.

Breeze supports Windows, macOS, and Linux endpoints. The lightweight endpoint agent runs natively on all three platforms, giving you unified visibility and control across your entire fleet.

Deploy Breeze by following the quickstart guide in the documentation. The setup wizard walks you through initial configuration, endpoint agent deployment, and your first device enrollment.

Breeze ships with the workers, and they work the fleet for you. They investigate, remediate, and document endpoint issues instead of waiting for you to click through a dashboard. Every action they take is classified through a 4-tier risk engine you control. Low-risk actions (Tier 0-1) execute automatically. Medium-risk actions (Tier 2) require confirmation. High-risk actions (Tier 3) require explicit human approval. Nothing executes without governance.

No. The workers run under the same access controls, permission scopes, and risk guardrails as your human staff. The 4-tier risk engine enforces those guardrails on every action, whether initiated by a person or by AI, and you set where each tier falls. Tier 3 actions always require human approval before execution.

Yes. Breeze implements defense-in-depth security controls including role-based access, tenant isolation, encrypted secrets, audit logging, and rate limiting. Visit the Trust Center for a full breakdown of security controls, evidence references, and disclosure policies.

The self-hosted Community core is free with unlimited devices and technicians. Infrastructure, backup storage and AI usage are your responsibility. Paid deployment, support and commercial extension terms are listed on the pricing page and confirmed in your order.

Community has no device or technician license fee. Breeze Cloud is $4 a device a month from November 16, or $99 a month for each 250 devices on the beta plan if you start by November 15, every module included, unlimited technicians, month to month, with volume rates on the pricing page. Wisp is priced per person. Commercial extensions under ee/, funded usage and separately scoped services have their own terms; see the pricing page for current prices.

Code outside the repository’s ee/ directory is licensed under AGPL-3.0. Extensions inside ee/ (Wisp and Breeze AI for Office) are source-visible under the Breeze Commercial License and require a commercial agreement for production use. Read both licenses and their scope.

Yes. Breeze is built with multi-tenant architecture, partner management, and white-label branding specifically for managed service providers. You can manage multiple client organizations from a single deployment with full tenant isolation.

Yes. Breeze uses a hierarchical multi-tenant model with organization and partner scoping. Each client operates in an isolated context with their own devices, policies, and configurations, while you maintain centralized visibility and control.

Yes. Breeze supports third-party integrations through the integrations module, webhooks, and a REST API, letting you connect PSA platforms, ticketing systems, and other tools in your stack. Breeze is also the first RMM with an MCP server, so Breeze can be driven directly from Claude Desktop, Cursor, or ChatGPT.