Customer Portal

The Customer Portal gives end-users in your managed organizations a self-service interface for common IT tasks. Portal users view their organization’s devices, submit and track support tickets, check out and return shared assets, and manage their own profile, all without access to the full Breeze admin dashboard.

Per-Organization Scoping

Each organization gets its own portal instance with a dedicated user directory and granular feature toggles. Portal users authenticate with their own credentials, separate from admin accounts, and every session is scoped to a single organization. Each feature (tickets, asset checkout, device self-service, and password reset) can be enabled or disabled independently per organization.

Self-Service Tickets

Portal users submit support tickets with a subject, description, and priority, and every ticket lands directly in the technician Tickets queue inside Breeze. Tickets receive a unique number for reference and are automatically tied to the submitter and their organization. Users track status, add comments, and see public technician replies, while internal notes stay hidden from the portal view.

Device Visibility

Portal users can view the devices belonging to their organization without ever signing in to the admin dashboard. The view is scoped to the user’s organization, so end-users only ever see their own fleet, giving them visibility into their managed hardware while keeping admin tooling separate.

Asset Checkout

The asset checkout system lets portal users borrow shared devices from their organization’s inventory and return them when finished. Users browse available devices, check one out with optional expected return date and condition notes, then check it back in later. A device can only have one active checkout at a time, preventing double-booking of shared hardware.

Custom Branding

Each organization can customize the portal’s logo, favicon, brand colors, welcome message, support contacts, footer text, and even custom CSS. Branding is resolved by custom domain, so when end-users visit their organization’s verified domain, Breeze serves the matching look and feel for a fully branded support experience.

Profile and Security

Portal users manage their own profile, toggle email notifications, and change their password from within the portal. Authentication runs on a session system separate from admin auth, with sliding 24-hour sessions, CSRF protection on mutating requests, and per-IP and per-account rate limiting on login and password endpoints to guard against brute-force attacks.