Release v0.70.0
Jun 12, 2026
A full native help desk with SLAs, time tracking and billing; Privileged Access Management for just-in-time admin elevation; a Google Workspace and Microsoft 365 identity console; and a wide round of security, patching, and remote-management improvements.
Native Ticketing
- Built-in help desk. Create, assign, and work tickets directly in Breeze: a full queue with filters, bulk actions, and a technician workbench, so you no longer need a separate PSA for day-to-day support.
- Service-level agreements. Set response and resolution targets by priority, with automatic pause on hold, breach monitoring, and notifications. Each ticket shows time remaining at a glance.
- Time tracking and billing. Start a timer or log time against a ticket, add parts with cost and margin, and review a weekly timesheet with approvals. Export billable time and parts to CSV for invoicing.
- Custom statuses and priorities. Define your own ticket statuses and per-priority SLA defaults, with per-organization overrides and default hourly rates.
- Customer portal and alert-to-ticket. Customers can raise and follow tickets from the portal, and technicians can turn an alert into a ticket in one click.
Privileged Access Management
- Just-in-time admin elevation. Grant temporary administrator access on demand instead of leaving standing admin rights in place; elevated accounts are created and removed automatically.
- Windows UAC approval. When a user hits a Windows admin prompt, it can be routed to an approver for sign-off (from the web console, the desktop Helper, or the mobile app) with the full decision recorded.
- Governance console. A dedicated admin area for elevation requests, approval rules, and a live audit trail showing who approved or denied each request, by name.
Identity Management
- Google Workspace and Microsoft 365 identity console. Connect your customers' identity providers to see users and identity posture in Breeze, with AI-assisted device-task dispatch.
Security & Compliance
- Hardened multi-tenant isolation. A broad review tightened data separation between partners, organizations, and sites across the platform, including role-based limits on security and policy actions and site-scoped access for technicians.
- Stronger sign-in and provisioning. Single sign-on is now bound to the browser that started it, provisioning credentials are delivered through short-lived one-time links, and sensitive actions require multi-factor authentication.
- Tamper-evident audit trail. Audit records are sealed at commit time so concurrent activity can no longer fork the integrity chain, with privilege separation for audit retention.
- Partner IP allowlists and updated encryption libraries (addressing CVE-2026-45447).
Patch Management
- Approved vs. pending-approval patches. Compliance now separates patches that are approved to install from those still awaiting approval, so bulk installs only apply what you've signed off on.
- Third-party application patching. Manage third-party app patch sources alongside operating-system updates from your patch policies.
- Policy auto-approval and per-app rules. Automatically approve patches by severity with optional deferral windows, and pin or block specific applications by version.
Devices & Interface
- Power actions menu. Reboot, reboot to safe mode, shut down, and wake are grouped into a single Power menu on each device.
- Pending-reboot and user-idle indicators. See at a glance which devices are waiting on a reboot, and how long the logged-in user has been idle.
- App-wide display density. Choose Comfortable, Compact, or Dense from the theme menu and have it apply across the whole interface.
- Faster device filtering. A chip-based filter bar, uncapped advanced filters that the grid view respects, and larger page sizes (up to 500 devices).
- Branded 404 and 500 pages and assorted interface polish.
Authentication & Access
- Passkey multi-factor authentication. Register passkeys (Touch ID, security keys, etc.) as a second factor and sign in with them.
- Cloudflare Access single sign-on, profile avatar upload, batch enrollment tokens with honest expiry, and session-rotation leeway so a hard refresh no longer logs you out.
Remote Management & Agent Reliability
- Self-healing remote desktop on macOS. The agent now automatically recovers hardware video encoding after a stall instead of staying on the slower software path, keeping remote sessions smooth.
- Accurate Process Manager. CPU usage now reflects current activity rather than a lifetime average, so an idle machine no longer looks busy.
- More reliable scripts and failover. Linux scripts and remote terminals run with the access they need, Windows scripts handle mixed line endings, and the watchdog now runs commands delivered during a failover.
Monitoring & Integrations
- Vendor-neutral log forwarding. Ship event logs to your own logging endpoint without being tied to a specific vendor.
- EDR events in the automation builder, network discovery target-selection and progress fixes, and Huntress integration improvements.
Version 0.70.0 is one of the largest releases yet, and it turns Breeze into a place where you can run support end to end.
The headline is a native help desk: a full ticket queue with SLAs, a technician workbench, time tracking, parts and margins, weekly timesheets with approvals, and billable CSV export; plus a customer portal and one-click alert-to-ticket. Alongside it, Privileged Access Management brings just-in-time admin elevation and Windows UAC approval workflows so you can stop leaving standing admin rights in place, and a new Google Workspace and Microsoft 365 identity console extends visibility to your customers’ identity providers.
This release also lands a broad security and compliance pass: tighter multi-tenant isolation, role- and site-scoped access, browser-bound single sign-on, one-time provisioning links, a tamper-evident audit trail, and an OpenSSL update. Patch management gains an approved-vs-pending workflow, third-party application patching, and policy-level auto-approval, while the device experience picks up a Power actions menu, pending-reboot and idle indicators, app-wide display density, and faster filtering. On the agent side, remote desktop now self-heals its video encoder on macOS and the Process Manager reports CPU usage accurately.