Breeze Helper

Breeze Helper is a lightweight desktop companion that runs alongside the Breeze agent, giving end users a conversational AI assistant for everyday IT issues — no ticket required.

AI Chat for End Users

Users click the system tray icon and describe their problem in plain language. The AI responds using real device data — performance metrics, security posture, service status, disk usage — and explains findings without technical jargon. Sessions persist for 24 hours so users can pick up where they left off.

Vision-Based Troubleshooting

When a user describes something visual — an error dialog, a strange screen state, an application that looks wrong — the AI can request a screenshot and analyze what it sees. It reads error text, identifies application states, and suggests next steps based on what is actually on the screen.

Computer Control for Guided Fixes

At the standard permission level and above, the AI can interact with the user’s desktop by moving the mouse, clicking buttons, and typing input. It explains each action before executing it, and any destructive operation requires explicit user approval. IT teams get a hands-free remediation path; users stay informed at every step.

Tiered Permissions

Three permission levels — basic, standard, and extended — control which tools the AI can use. Basic covers read-only visibility. Standard adds disk cleanup, service management, and file browsing. Extended unlocks command execution and security scanning for trusted environments. Organizations set the default level and can override it per device.

Organization Controls

Helper chat can be enabled or disabled per organization from the admin dashboard. The toggle propagates to devices through the next heartbeat cycle, taking effect within 60 seconds without an agent restart. White-label branding extends to the Helper as well, keeping the tray presence on-brand for MSP-managed endpoints.